March 8, 1993

About Candidate

Faijan Arshad
Nationality: Indian (+971) 543523907 (+971) 523813351
Date of birth: 08/03/1993 Gender: Male
Email address: faijanaviationdxb@gmail.com
Address: Barsha Heights, Dubai (United Arab Emirates)

I am an experienced travel consultant seeking a position in the aviation industry where I can fully utilize my skills
while making significant contributions to the success of the company.

Customer Service /Aviation Security
Wahat Al Tawasol [ 10/04/2021 – Current ]
City: Dubai
Country: United Arab Emirates
◦ Providing Excellent Customer Service to the passengers.
◦ Profiling passengers and direct them to check in areas for their Flights.
◦ Documents Checks for passengers.
◦ Handling Lost and Found and helping passengers to find their lost items on security screenings.
◦ Helping POD and Senior Citizens to get wheel chairs.
◦ Prevent loss and damage by reporting irregularities, informing violators of policy and procedures.
◦ Complete reports by recording Observations, information’s ,
◦ Occurrences and surveillance activities.
◦ Contribute to team effort by accomplishing related results as needed
Travel Consultant /Reservation Executive
Al Rabee Tours [09/2018 – 02/2021]
City: Sharjah
Country: United Arab Emirates
◦ Issued airline tickets using the computer GDS system.
◦ Actively identified customer needs through good interpersonal and customer value anticipation skills.
◦ Advised customers on the necessary travel requirements such as health requirements and transit visas
among others.
◦ Ensured excellent discipline and was well groomed at all times while on duty.
Travel Consultant/Customer Service Executive
Woodpecker Travels & Tours Pvt. Ltd India [ 01/2014 – 01/2018 ]
City: Lucknow
Country: India
◦ Responded to inquiries about our company’s services and offerings.
◦ Catered individually to every client’s requirements, including destinations, length of stay, and transit time.
◦ Ensured that clients paid the deposits before commencing with bookings.
◦ Informed clients about the cancellation policy, including salient dates and all the penalties.

Bachelor of Commerce
Chhatrapati Shahu Ji Maharaj University [ 2009 – 2012 ]
Address: Kanpur (India)
Diploma in Hospitality & Air Ticketing with Computer Reservation System (Amadeus)
Manyawar Kanshiram Institute of Tourism Management [2012 – 2013 ]
Address: Lucknow (India)
Certification Course (6 Months)
Bird Academy [2014 ]
Address: New Delhi (India)
Mother tongue(s): Urdu | Hindi
Other language(s): English | Basic Arabic | Punjabi
My Digital Skills
Microsoft Excel / Microsoft Outlook / Microsoft PowerPoint / Microsoft Word
A patient and good listener
Team player, friendly and adaptable
Ambitious and helpful
Willingness to deal with people of different nationalitiesAbility to work
under pressure and within time limits Willingness to relocate
anywhere in the world
Dedicated to serving customers
Sports Traveling
Surfing the Internet
Listening to music



Bachelor of Commerce 2009-2012
Chhatrapati Shahu Ji Maharaj University
Diploma in Hospitality & Air Ticketing with Computer Reservation System 2012-2013
Manyawar Kanshiram Institute of Tourism Management