JOB PURPOSE & SPECIFIC RESPONSIBILITIES:
Coordinate and interact with various government agencies (ATC, AAI, DGCA, BCAS, etc.) in order to
ensure smooth flight operations (Pre/Post flight).
Extend proper communication to the staff periodically for delays and before scheduled operations etc.
Ensure safe and secure operations and flight departure on or before the scheduled time in
coordination with the respective flight supervisors.
Establish counter management, queue management, and proper boarding guidelines.
Coordinate crew movement as per airline specifications.
Ensure FHR is properly filled and timely signed by the respective airline representative.
With proper roistering ensure availability of adequate trained manpower at respective
locations within the passenger terminal and coordinate with duty officers of other departments for
Provide staff information to the Duty Manager for their evaluation.
Handle staff grievances and complaints and other administrative issues which need not be escalated.
Ensure adequate availability of staff in each functional area.
Ensure availability of required handling equipment.
Ensure staff follows procedures as per training rendered
Ensure terminal discipline at all times.
Monitor roistering of staff for effective cross-utilization.
Arrange and ensure transportation of crew and staff, where applicable.
Liaison with carriers, Authorities at the airport, OAL, and handling agencies.
Ensure that the performance standards set forth in the carrier’s handling agreement are met in all
Contact customer airlines for their feedback.
Coordinate the activities of the airport operations as far as flight handling is concerned and extend
proper communication to the staff periodically.
Monitor the flight operations including pre-flight, arrivals, and departure and post-flight
activities. Conduct briefings in advance of the day’s operations and solutions to the problems faced by
the staff periodically.
Assist the Duty Manager in staff appraisal reports as per company rules.
Coordinate and interact with various government agencies and maintain rapport in order to ensure
smooth flight operations.
Encourage staff involvement for constant operations improvement.
Handle staff grievances and complaints within a reasonable time span and escalate to Duty Manager
wherever required. Handle multiple tasks to maintain optimum work output.
Update staff about changes and advise them about their progress periodically verbally and in
Ensure proper implementation of company policies and procedures.
Bachelors/Master’s Degree or, Equivalent.
Minimum 36 Months of experience in the Aviation industry out of which at least 1 year should be at
Extensive hands-on experience and training in Flight and Ground Operations
Passenger Services Airline Administration Dealing with Airports and other authorities.
Knowledge of Airport Safety & Security Regulations especially Terminal operations including DGR,
IATA, ICAO BCAS requirements.
Thorough knowledge of GHA, IATA Regulations, and Airport Handling Standards.
Willingness to work night shifts and extended hours.
Excellent command of spoken and written English.
Adequate knowledge of computers.
Sense of responsibility towards customer needs and expectations.
Motivational and leadership qualities.
PERSONAL CHARACTERISTICS & BEHAVIOURS
Demonstrate excellent supervisory and leadership skills
Good communicator and able to relate to all levels of staff with excellent interpersonal skills
Fluency in written and spoken English.
Individuals with high energy levels. Ability to lead a diverse team and display leadership skills
While handling a cross-sectional team.
Ability to think logically, in addition to managing operational pressure
A problem solver, with the ability to make quick decisions based on available facts.
Proven ability to lead, mentor, and a young and dynamic group of talent.
Ability to understand and interpret customer airlines’ operational manuals
Ability to work in teams, whilst displaying a high degree of motivation, enthusiasm, and commitment
4 to 8 years
Exposure to customer handling in Airport services
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