Technical Writer – Customer Response Centre (CRC)

Job Description

In your duties, you will be called upon to:

Author the Aircraft Maintenance Publication (AMP) and the Illustrated Parts Data Publication (IPDP) in XML.

Analyze and respond to urgent User Comments (UCs) and other urgent requests from the customer in an acceptable delay.

Create, revise and issue technical maintenance documentation (ex: Reference Instruction Letters (RILs)) using engineering and other approved data, while adhering to agreed delivery dates with the customer.

Provide customer / operator with a solution for urgent requests in an acceptable delay, and reassign requests that are not considered urgent to the appropriate team.

Reassign urgent requests that are missing engineering data to In-Service Engineering (ISE) within the Customer Response Centre (CRC).

Identify and implement processes and product improvements in line with the Strategic plan.

Attend daily meetings within the CRC to respond to issues and to ensure customer priorities are followed.

As the ideal candidate,

You hold a college diploma (DEC) in aerospace or equivalent field or a minimum of three (3) years relevant experience in Technical Publications.

You have strong communication skills (written and spoken) and are customer centric.

You must have a good understanding of the product change processes within Airbus.

You must have a thorough understanding of technical drawings, wiring/schematic diagrams.

You are proficient with Microsoft office suite & SAP (an asset).

You have a detailed understanding of Technical Publications processes and technologies (an asset).

You have basic understanding of S1000D and ATA specifications (an asset).

You have a good knowledge of SGML and XML authoring languages (an asset).

You have a good understanding and knowledge of engineering drawings, Modification Summary (Mod Sums) and Engineering Design Standards (an asset).

Able to be on-call 1 week per month (premium paid for on-call), based on agreed schedule rotation with the CRC publication team.