Customer Experience- Customer Services Agent

Job Description

Summary: Qatar Airways is hiring a Customer Experience – Customer Services Agent in Ahemdabad, India. More details are provided on the official website. Click on Apply Button to visit the site.

About the role:

As a Customer Services Agent, you will provide service excellence to Qatar Airways customers through telephone, ensuring that customer satisfaction is optimized in every interaction. Your responsibilities will include making new reservations and changes to existing reservations, quoting the correct fares, rules of carriage, issuance/ re-issuance of tickets, and processing of refunds. In addition, you will support E-commerce and Frequent Flyer Program activities.

Your specific responsibilities include:

  • Professional training based on the Amadeus system, Qatar Airways products, and policies with a coaching period provided by our Subject Matter Experts.
  • A fast-paced, dynamic, and engaging work environment
  • Respond to customer queries over the telephone, email, fax, web chat, social media
  • Maintain and generate reports as required
  • Sell, up-sell, and cross-sell Qatar Airways products and services to the customer
  • Complete fraud prevention checks

About you:

The successful candidate must have the following qualifications:

  • High School Qualification with 2 years of customer service experience
  • Having completed IATA or airline Basic Tariff course is preferred.
  • Excellent written and spoken English
  • Interactive, customer service oriented with a warm, cheerful, and expressive personality.
  • Customer-focused and always drives customer satisfaction when responding to customer inquiries and calls.
  • Flexible to work on shifts.
  • Willing to relocate or to be based in Ahmedabad

About Qatar Airways Group:

The story started with four aircraft. Today, deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records, and set trends that others follow. We don’t slow down to the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination.
Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

Disclaimer: The job provided here is officially posted on the company site and we posted it here to aware our visitors about it. We don’t ask for money and apply through the official website. Thank you for visiting us, hope you get your Dream job.