Executive / Senior Executive Global Baggage Operations & Analytics
Job Description
Job Description
The successful candidate will be part of the Global Baggage Operations, Airport Operations Department, in the Customer Services & Operations Division. He/she will be responsible for the delivery of key baggage related digital initiatives, data driven decision making and operational policy formulation.
- Key Responsibilities:
- Improving baggage handling journey via data analytics
- Utilise baggage data infrastructure to support data analytics use cases
- Acting as the product owner for the development of new digital products related to baggage status update and service recovery
- Baggage related policy review/setting
- Baggage handling performance monitoring with case management tool, setting and monitor of KPI targets for stations / SIN Hub
- Monthly reporting of baggage handling performance, digital outcome measurement and project updates
- Baggage finance budgeting and accruals, analysis and forecasting
- Oversee with the team the training material and manuals for baggage staff across the network
- Work with Overseas Stations and Procurement Department on related agreements with airports and ground handlers across the network
- Represent SIA at international airline forums/organisations on policy/development/workshops related to baggage
Requirements
- Bachelor’s degree in any fields (business/economics related and quantitative disciplines preferred)
- Experience in aviation/operations
- Experience in data analytics preferred
- Experience in project management/development preferred
- Data analysis and data manipulation skills preferred
- Ability to quickly pick up new tools/systems and techniques
- Good problem solving/analytical skills
- Good project management and communication (oral and written) skills
