Inflight Systems & Planning Lead

Customer Services, Flight Operations, Technical Services
Australia
August 28, 2022
Full Time
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Job Description

What you’ll be doing:

The Inflight Systems and Planning Lead will focus on the discipline of data management from Costs, Packaging Metrics, Naming, and Weights, just to name a few. Forward planning is essential for producing aircraft Galley Plans, which has a huge impact on the Cabin Crew and Catering. This is a data center role, where you will make sure all systems talk to each other and have the right information. Our 3 systems are Oracle, Touchpoint, and the tour Retail system, which is coming soon. 

  • You will update product information, pricing, and menu cycles
  • Establish a working governance group around Galley Planning, with the aim of ensuring alignment between all parties in a structured format
  • Generate and publish catering weights to the Flight Operations Engineering Team
  • Maintain the Master Item List in Oracle – this includes creating new items, updating existing items
  • Ensure Galley Plans are created in the most simplistic format with a one-size-fits-all approach for cabin crew and caterers
  • Work at the catering facility to ensure Packing Plans have the most up-to-date photos uploaded into the system
  • You will not be coding information into the systems – but you will input the information with very strong attention to detail
  • You will work with a large number of stakeholders, including Product, Finance, Logistics, and Operations. 
  • Investigate, develop, and support any technical solutions and processes that will drive continuous improvement across the business.
  • Identify any gaps between the relevant systems and implement robust solutions to ensure the delivery of service excellence.
  • Forecast and maintain quarterly BPA requirements for all VA (Virgin Australia) owned items based on consumption and update the Treasury team.

Who we’re looking for:

  • Highly analytical individual
  • 100% accuracy, impeccable attention to detail
  • Ability to work with multiple systems and ensure the best efficiency 
  • A strong understanding of the aviation industry or catering industry is advantageous
  • Ability to work with stakeholders from the technology department to create business improvements/ system improvements 
  • Process mapping experience/ change management experience/ project management experience
  • Cabin Crew or Catering experience/ an understanding of galley planning requirements is desirable

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